Privacy & Trust

Privacy Policy

Updated January 2025

Learn how Routes App protects your data and keeps every commute secure.

1. Introduction

Routes App ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Profile information and preferences
  • Payment information (processed securely through third-party providers)
  • Communication records with our support team

2.2 Location Information

To provide our commute services, we collect location data including:

  • Real-time location during active rides
  • Pickup and drop-off locations
  • Frequently used locations for improved service

2.3 Usage Information

We automatically collect information about your use of our services:

  • App usage patterns and preferences
  • Device information (type, operating system, unique identifiers)
  • Trip history and patterns
  • Performance and error logs

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our commute services
  • Match you with appropriate fleet partners and other commuters
  • Process payments and manage your account
  • Improve our services and develop new features
  • Communicate with you about your account and services
  • Ensure safety and security of our platform
  • Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

  • Fleet Partners: Limited information necessary to provide ride services
  • Other Commuters: Basic information for smart daily commuter matching
  • Service Providers: Third parties who assist in operating our services
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Opt-out of certain communications
  • Control location sharing settings

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Trip data may be retained for safety and regulatory purposes.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@routes.app

Address: Routes HQ, Tech Park, Bangalore - 560001

Phone: +91-9876543210